Shipping Policy

Thank you for shopping with Velvette. We are committed to delivering your men's and women's fashion orders safely, securely, and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.
Some Print-on-Demand (POD) or made-to-order products may require additional production time before they are shipped.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details.

Shipping Time

Estimated delivery times after dispatch are:

Metro Cities: 3–5 business days
Other Cities & Towns: 4–7 business days
Remote Areas: 5–10 business days

Delivery timelines begin after your order has been processed and shipped.

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, festivals, high order volumes, or other unforeseen circumstances.

Shipping Charges

Free Shipping is available on eligible orders as displayed during checkout.
Shipping charges (if applicable) will be calculated and displayed before you complete your purchase.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible locations across India.

Velvette reserves the right to disable COD for selected PIN codes, high-value orders, or orders identified as high risk.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor your shipment until it is delivered.

Delivery Attempts

Our courier partners will make multiple delivery attempts.

If a package cannot be delivered due to:

An incorrect or incomplete address
Customer unavailability
Refusal to accept the order

the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and PIN code are accurate before placing your order.

Velvette is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed Deliveries

Although we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

Weather conditions
Natural disasters
Public holidays
Courier service disruptions
Government restrictions
High order volumes during sales or festive seasons
Other unforeseen circumstances beyond our control

We appreciate your patience and understanding in such situations.

International Shipping

Currently, Velvette ships only within India.

We do not currently accept international orders, but we plan to expand our shipping services internationally in the future.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or you receive an incorrect product, please contact us within 48 hours of delivery with:

Your order number
Clear photographs of the product
Photographs of the package (if applicable)

After reviewing your request, we will arrange a replacement, exchange, or refund in accordance with our Return & Refund Policy.

Unforeseen Circumstances

Velvette shall not be held responsible for delays caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government actions, or other force majeure events.