Terms of Service

Welcome to Velvette. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. By placing an order, you agree to comply with these Terms of Service.

2. Products and Services

Velvette is an online fashion store offering premium clothing, footwear, accessories, and lifestyle products for men and women. We strive to ensure that all product descriptions, images, colours, sizes, and prices are accurate. However, slight variations in colour, design, print placement, or appearance may occur due to photography, lighting, screen settings, or the manufacturing process.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. Print-on-Demand Products

Some products sold by Velvette are manufactured through trusted print-on-demand partners. As these products are made specifically for your order, slight variations in colour, print placement, size, or finishing may occur. These differences are considered normal and do not qualify as manufacturing defects.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to update prices, discounts, or promotional offers at any time without prior notice. Payment must be completed before an order is processed, except for eligible Cash on Delivery (COD) orders.

5. Order Acceptance

After placing an order, you will receive an order confirmation email or message. This confirmation does not guarantee acceptance of your order.

Velvette reserves the right to refuse or cancel any order due to the following:

Product unavailability
Pricing or technical errors
Suspected fraudulent or unauthorised transactions
Incomplete or incorrect customer information
Violation of these Terms of Service

6. Shipping and Delivery

Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, festivals, or unforeseen circumstances.

Velvette is not responsible for delays caused by courier services or events beyond our reasonable control.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy. By placing an order, you agree to the terms outlined in that policy.

8. Intellectual Property

All content available on this website, including the Velvette name, logo, graphics, product images, designs, text, icons, and other materials, is the intellectual property of Velvette or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Velvette.

9. User Responsibilities

By using our website, you agree:

To provide accurate and complete information.
Not to use the website for any unlawful or fraudulent purpose.
Not to interfere with the security or functionality of the website.
Not to upload viruses, malware, or other harmful code.
Not to misuse or attempt to gain unauthorised access to our systems.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Velvette shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the total amount paid by you for the applicable order.

11. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and protection of your information as described in that policy.

12. Changes to These Terms

Velvette reserves the right to update or modify these Terms of Service at any time without prior notice. Any changes will become effective immediately upon publication on this website. Continued use of the website after any changes constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in India.